Chamberlain Service Support App

Supporting technicians the right way

As a successful business in hardware sales in both commercial and residential settings, Chamberlain Group has built a very strong reputation for quality products and excellent product support/service. Over the last 5 years, the company has been transitioning from a hardware company to a software as a service (SaaS) company, identifying that success in the IoT or smart home space requires a large user base connected to its product offerings and services. This success metric has been a primary focus for the Chamberlain Group in it’s SaaS transition.

  As a goal to increase the user base for our myQ app and connected services, Chamberlain Group developed an initiative that leverages our relationship with our distribution and dealer channel to help facilitate connecting users during support and service calls. 

The Challenge

Build an intuitive support app that gives technicians tools and digital guides that empower them to troubleshoot complex issues on-site. The app should also include materials to assist technicians with explaining the benefits of our connected services to customers to help facilitate the up-sell.

Visual Design Language

Userflow

Concept Designs